Introduction

Effective Date: June 8, 2025

iCLEAN (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy

explains how we collect, use, store, protect, and share your personal information when you use

our website, mobile application, or services (collectively, the “Platform”). By accessing or using

our Platform, you agree to the terms of this Privacy Policy.

We respect your online privacy and are committed to being transparent about our data

practices. This document outlines our commitment to safeguarding your information while

providing you with exceptional cleaning services.

Types of Personal Information We Collect

We collect the following categories of personal information when you register for an account,

book a cleaning service, or interact with our Platform:

Account Information

• Full name
• Email address
• Phone number
• Password (stored in encrypted form)
• Profile picture (optional)

Service Information

• Physical address where cleaning services will be performed
• Property details (size, number of rooms, layout)
• Access information (entry instructions, alarm codes, etc.)
• Special cleaning requests or preferences
• Cleaning frequency preferences
• Preferred cleaning dates and times

Payment Information

• Credit/debit card details
• Billing address
• Transaction history

1● Payment preferences

Service History

• Past bookings and scheduling details
• Cleaning service ratings and reviews
• Service provider feedback
• Special requests made for previous services
• Service customization preferences

Technical Information

• IP address
• Device information (type, operating system, browser)
• Location data (with your permission)
• Usage data (how you interact with our Platform)
• Login information and session duration

How We Collect Your Information

Information You Provide Directly

The personal information we collect includes your name, contact details, address, and payment

information that you provide when you:

• Create an account on our Platform
• Book or schedule a cleaning service
• Update your profile or account settings
• Communicate with our customer support team
• Leave reviews or feedback about our services
• Participate in surveys, promotions, or contests

Information Collected Automatically

We automatically collect certain information when you use our Platform:

• Through cookies and similar tracking technologies
• Via server logs and analytics tools
• Through your device when you access our Platform
• When you interact with our emails or notifications

Information From Third Parties

We may receive information about you from:

2● Payment processors when you make a payment

• Identity verification services
• Social media platforms if you choose to connect your account
• Public databases to verify your address information
• Other users who may refer you to our service

How We Use Your Information

We use your information for the following purposes:

Providing and Improving Our Services

• Processing and fulfilling your cleaning service bookings
• Matching you with appropriate cleaning professionals
• Sending service confirmations and reminders
• Processing payments and refunds
• Improving and personalizing our Platform and services
• Developing new features and offerings

Communication

• Sending important service updates and notifications
• Responding to your inquiries and support requests
• Providing information about promotions or new services
• Requesting feedback about your experience

Security and Legal Compliance

• Verifying your identity and preventing fraud
• Ensuring the security of your account and our Platform
• Resolving disputes and troubleshooting problems
• Complying with legal obligations and enforcing our terms

Marketing and Analytics

• Analyzing usage patterns to improve our Platform
• Measuring the effectiveness of our marketing campaigns
• Personalizing your experience based on your preferences
• Sending promotional communications (with your consent)

Legal Basis for Processing Your Information

We process your personal information based on the following legal grounds:

3● Contractual Necessity: To fulfill our contractual obligations to you when you book a

cleaning service

• Legitimate Interests: To operate and improve our business and services
• Consent: For certain data processing activities where we ask for your permission
• Legal Obligation: To comply with applicable laws and regulations

Our Data Protection Measures and Security Protocols

We implement robust data protection measures to safeguard your personal information from

unauthorized access. We take the security of your data seriously and employ various technical

and organizational measures to protect it:

Technical Safeguards

• Encryption of sensitive data both in transit and at rest
• Secure Socket Layer (SSL) technology for all data transmissions
• Firewalls and intrusion detection systems
• Regular security assessments and penetration testing
• Multi-factor authentication for administrative access

Organizational Measures

• Employee training on data protection and privacy practices
• Strict access controls based on need-to-know principles
• Regular security audits and compliance reviews
• Comprehensive incident response procedures
• Vendor security assessment processes

Data Retention

Our data retention policy specifies how long we keep different types of user information:

• Account information: Retained for the duration of your account plus 2 years after account

closure

• Transaction records: Kept for 7 years to comply with tax and financial regulations
• Service history: Maintained for 3 years to support service quality and personalization
• Communication records: Stored for 2 years to handle disputes and improve customer

service

• Technical logs: Retained for 90 days for security and troubleshooting purposes

We regularly review our retention practices to ensure we only keep your data for as long as

necessary for the purposes for which it was collected.

4Data Sharing with Third-Party Service Providers

Our data sharing practices are limited to what is necessary to provide our cleaning services. We

may share your information with the following categories of third parties:

Service Providers

• Cleaning professionals who perform the requested services
• Payment processors (e.g., Stripe, PayPal) to handle transactions
• Scheduling and booking software providers
• Customer support platforms
• Email and communication service providers
• Cloud storage and hosting providers

Business Partners

• Background check services for cleaning professionals
• Insurance providers for service guarantees
• Quality assurance partners

Legal and Regulatory Authorities

• Government agencies when required by law
• Law enforcement in response to valid legal requests
• Professional advisors such as lawyers, auditors, and insurers

Important Disclosure

We do not sell your personal information to third parties. Any sharing of your data is strictly

for the purpose of providing, improving, and securing our services.

All third-party service providers are contractually obligated to use your information only for the

purposes specified by us and in accordance with this Privacy Policy.

Third-Party Services We Use to Operate Our Platform

We use third-party services for payment processing, scheduling, and analytics purposes. These

services help us operate our business efficiently and provide you with a seamless experience:

Analytics and Monitoring

• Google Analytics to understand Platform usage
• Hotjar for user experience improvement
• Crashlytics for app performance monitoring

5Payment Processing

• Fygaro, Stripe and PayPal for secure payment handling
• Banking partners for payment verification

Communication

• Twilio for SMS notifications and reminders
• Sendgrid for email communications
• Intercom for customer support messaging

Scheduling and Operations

• Calendly for appointment scheduling
• Zapier for workflow automation
• AWS or Google Cloud for hosting services

These third parties may collect information in accordance with their own privacy policies. We

encourage you to review the privacy policies of these third parties when you interact with their

services through our Platform.

Your User Data Rights Under Privacy Regulations

We respect your user data rights including the right to access, correct, or delete your

information. Depending on your location, you may have some or all of the following rights

regarding your personal information:

Access and Portability

• Right to request a copy of the personal information we hold about you
• Right to receive your data in a structured, commonly used format

Control and Correction

• Right to update or correct inaccurate information
• Right to delete your personal information (subject to certain exceptions)
• Right to restrict or object to certain processing activities
• Right to withdraw consent where processing is based on consent

Additional Rights

• Right to opt-out of marketing communications
• Right to complain to a data protection authority
• Right to non-discrimination for exercising your rights

6How to Exercise Your Rights

To exercise any of these rights, please contact us at service@iclean.com or through the

“Privacy Settings” section in your account. We will respond to your request within 30 days and

may require verification of your identity before fulfilling your request.

GDPR Compliance and European User Rights

Our GDPR compliance measures ensure European users have full control over their personal

data. If you are a resident of the European Economic Area (EEA), you have specific rights under

the General Data Protection Regulation (GDPR):

Additional GDPR-Specific Rights

• Right to be informed about our data collection and processing activities
• Right to object to processing based on legitimate interests
• Right not to be subject to automated decision-making, including profiling
• Right to lodge a complaint with a supervisory authority

Data Transfers

When we transfer personal data outside the EEA, we ensure appropriate safeguards are in

place through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with adequate data protection laws
• Binding corporate rules for internal transfers within our corporate group

Data Protection Officer

Our Data Protection Officer can be contacted at dpo@iclean.com for any GDPR-related

inquiries.

Children’s Privacy

Our Platform is not intended for children under 16 years of age. We do not knowingly collect

personal information from children under 16. If you are a parent or guardian and believe your

child has provided us with personal information, please contact us immediately at

service@iclean.com. If we discover we have collected personal information from a child without

parental consent, we will promptly delete that information.

Cookies and Tracking Technologies

7We use cookies and similar tracking technologies to enhance your experience on our Platform:

Types of Cookies We Use

• Essential cookies: Required for the Platform to function properly
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Help us understand how you use our Platform
• Marketing cookies: Used to deliver relevant advertisements

Your Cookie Choices

You can manage your cookie preferences through:

• Our cookie consent banner when you first visit our Platform
• Your browser settings to block or delete cookies
• Our “Cookie Preferences” link in the footer of our website

For more detailed information, please see our separate Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other

operational, legal, or regulatory reasons. When we make material changes, we will:

• Post the updated policy on our Platform with a new effective date
• Notify you via email to the address associated with your account
• Display a prominent notice on our Platform before the changes take effect
• For significant changes, request your consent where required by law

We encourage you to review this Privacy Policy regularly to stay informed about our information

practices.

International Data Transfers

As a global service, we may transfer, store, and process your information in countries other than

your own. When we transfer your data internationally, we take steps to ensure that your

information receives an adequate level of protection:

• Implementing appropriate safeguards such as Standard Contractual Clauses
• Ensuring recipient countries have adequate data protection laws
• Obtaining your consent for specific transfers where required

Contact Us

8If you have questions, concerns, or requests regarding this Privacy Policy or our data practices,

please contact us:

Privacy Team

Email: service@iclean.com

Phone: 1-649-232-4300

Address: P.O. Box 3122, Grand Turk, Turks and Caicos Islands

For urgent privacy matters, we aim to respond within 48 hours. For formal requests regarding

your data rights, we will respond within 30 days as required by applicable law.

Last Updated: June 8, 2025

By using our Platform, you acknowledge that you have read and understood this Privacy Policy.

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